Comfort Boys

Privacy Policy

Comfort Boys LLC (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including mobile phone numbers, in compliance with Twilio’s messaging requirements, GDPR, CCPA, and other applicable laws.

This policy applies to users of the comfortboys.com Website (“Website”), including visitors, registered users, and anyone interacting with our services. By accessing the Website, you agree to this Privacy Policy.

1. Information We Collect and Use

We collect the following personal information when you interact with our Website or services:

A. Identifying Information

  • Name
  • Phone Number
  • Email Address

B. Mobile Phone Number Collection for Messaging

  • We collect and store your mobile phone number only for transactional and service-related messaging purposes (e.g., order confirmations, account updates, and customer support).
  • We do not sell, rent, or share mobile phone numbers with third parties for marketing or promotional purposes.

C. Data Collected Automatically

  • Cookies & Tracking Technologies: We use cookies to enhance user experience (see our Cookie Policy for details).
  • Log Data: We collect device information, browser type, and IP address for security and performance monitoring.

2. How We Use Your Information

We use collected data to:
✔ Provide and improve our services
✔ Process transactions and customer requests
✔ Send service-related SMS notifications (e.g., account updates, security alerts)
✔ Respond to customer inquiries
✔ Comply with legal obligations

3. Sharing of Information

We do not sell or share your mobile number or other personal data with third parties for marketing or promotional purposes.

However, we may share data with:

  • Service providers (including Twilio) for communication-related functions (e.g., SMS, voice, API integrations).
  • Law enforcement or legal authorities when required by law.

4. Use of Twilio Services

We utilize Twilio for SMS, voice calls, and API-based communication services. By providing your mobile number, you consent to receiving service-related messages via Twilio.

✔ Twilio processes phone numbers and message data securely in compliance with GDPR, CCPA, and other regulations.
✔ Twilio’s privacy policy can be found here.

5. Security Measures

We implement industry-standard security measures to protect your data:

  • SSL encryption for data transmission
  • Secure storage of phone numbers and communication logs
  • Regular security audits and risk assessments
  • Restricting access to personal data

6. Opt-Out and Consumer Rights

A. How to Opt Out of SMS Communications

You can opt out of receiving SMS messages at any time by:

  • Replying STOP to any message received from us
  • Contacting us at office@comfortboys.com

Opt-out requests are processed within 48 hours.

B. Your Data Rights

As a user, you have the right to:

  • Access the personal data we store
  • Request deletion of your data
  • Withdraw consent for data processing
  • Restrict or modify data processing
  • Request data transfer to another provider

To exercise your rights, contact us at:

📧 Email: office@comfortboys.com
📞 Phone: (210) 510-0770 or (830) 529-7726
📍 Address: 29690 Interstate 10 Frontage Rd, Boerne, TX 78006 USA

7. Data Retention

We retain personal information only as long as necessary to fulfill business and legal obligations. Mobile phone numbers used for SMS messaging are retained only while active in our services.

8. Children’s Privacy

Our services are intended for general audiences and not for children under 18. If we discover that a minor has provided personal data, we will delete it immediately.

9. Do Not Track (DNT) Policy

Our website does not support Do Not Track (DNT) signals. You can adjust browser settings to manage cookies.

10. Third-Party Websites

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

11. International Data Transfers

Your data may be processed in the United States, which may have different data protection laws than your country of residence.

12. Changes to This Privacy Policy

We may update this policy at any time. Updates will be posted on this page, and significant changes will be communicated via email or SMS.

Last Updated: February, 1 2024